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TERMS & CONDITIONS

The following are the terms of use and the conditions in which you agree and accept when using this website.

 

  • The use of this website is for genuine customers of Pritzy and its affiliates only.

  • We only accept payment through PayPal, Stripe and SagePay as we believe these third party handlers offer a way to ensure a secure transaction for us and our customers.

  • We will only dispatch items when full payment has been received.

  • Depending on the postage option selected, we will aim to dispatch all orders within 48 hours; unless it is a next day delivery then we will dispatch the order the same day if the order is received before 3pm or the next day if the order is received after 3pm.

  • Discount codes can only be used once per customer and cannot be used in conjunction with any other promotion or offer; they remain the property of Pritzy and are not transferable. There is no cash alternative and we reserve the right to withdraw, refuse or restrict them for an order at any time.

  • We aim to offer a full and accurate description of our products. If for any reason a description is found to be inaccurate please alert our team and we will aim to have it rectified within 48 hours.

  • Some images of products are of a sample only and not of the actual product that you will receive, hence, they may be a slight variation to the product you receive.

  • Sometimes the colour in the image may be slightly different to the actual product as it may be difficult to show the natural colour of a product in photography due to variations in lighting etc. However, we always try our best to provide you with images and a description that offer a true reflection of the actual product.

  • All of our products are checked for quality and if you are not happy with any purchase we are happy to refund within 14 days of the purchase date. We are also happy to exchange when we can; however, many of our products are unique and are not replaceable. We will do our best to offer you the same or a similar product if you prefer to exchange. Please see our policy on refunds, returns and exchanges.

  • If for any reason you are not happy with our service, please email us outlining the issue and we will respond promptly offering a solution and a listening ear on how you believe we can improve our service.

To learn more about our privacy policies and how we manage your information click here.

To find out about our delivery and returns policy click here

 

 

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