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DELIVERY OPTIONS:

  • Free UK Delivery for orders over £40

  • UK Royal Mail Standard Delivery £3.95

  • Next Day UK Delivery £6.95 (dispatched if ordered before 3pm)

  • International Royal Mail Standard Delivery from £8.95

  • International 2 day Delivery DHL - £19.99

At Pritzy we want to make sure that you receive your order as swiftly as possible, making an easy and satisfying shopping experience for you. Unless specified on the website, the items shown are in stock, which means you can order in confidence knowing that the items will be dispatched and posted to you in timely fashion. Items which are not in stock will usually be specified and may be available to place a waiting order. Please email us if you are interested in a particular item that is listed as out of stock and we will aim to answer with an estimated date of delivery.

Depending on the postage option selected, we will aim to dispatch all orders within 48 hours, if payment has been made for a next day delivery by courier, then we will dispatch the order the same day if received before 3pm or the next day if the order is received after 3pm.

A typical order will take approximately three days to arrive to you safely, depending on the postage service in your geographical area. If you need your items sooner please contact us to make alternative arrangements by courier.

Some deliveries outside of the UK may be subject to import duties and taxes upon arrival to the specific country. The customer is responsible for the payment of such duties and taxes and we have no control over these costs and cannot provide a calculation of their amount. Customers are advised to contact their local customs office for further information before placing your order. Please also note that customers must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach of any such laws.

RETURNS

  • If an item is defective you may return it within 28 days of sale, with proof of purchase.

  • We are happy to offer an exchange within 28 days of sale, with proof of purchase.

  • We will give a full refund within 14 days of sale, with proof of purchase, if you are not satisfied with your purchase for any reason.

  • Returns of all items should be in their original packaging and sent to the return address:   Pritzy, Studio 28 Hatherley Mews, London E17 4QP

  • When returning items we strongly recommend that you obtain a proof of postage as we do not accept responsibility for items that are lost.

  • For defective items, we will also reimburse the cost of the return delivery once we have received the items.

  • We will send an email confirming receipt of goods and refund details usually within 24 hours of items being received.

  • We will refund using the same method of payment used for the original purchase. If a credit or debit card is used it will be credited.

  • Any item that has been engraved or customised cannot be refunded unless they are defective.

Please note: Many of our products are extremely fragile and require extra care. We will not accept responsibility for items that have been mistreated. We ask that you contact us if you have any questions on how to care for your product.

 

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